Shipping policy

      • Orders will be shipped within 3-5 business days from the date of purchase (excluding Saturday, Sundays, and public holidays).

      • Delivery hours are from 9:00 AM to 6:00 PM.

      • If there are any changes to the delivery address, please notify our customer service via the help center as soon as possible. If changes occur after the shipping process has begun, the customer will be responsible for any associated shipping costs.

      • Please provide all necessary delivery instructions at least 2 days before the scheduled delivery. In challenging situations, such as a narrow stairway, delivery may not be possible. If additional manpower or special circumstances are expected, please notify us in advance. Our shipping team reserves the right to cancel the delivery if it is deemed unsafe.

      • If the delivered items are shipped incorrectly, please contact our customer service within 30 days, and we will arrange for a replacement to be shipped at no additional cost.

      • We offer delivery services to all areas within Singapore, with a few exceptions. For more details, please refer to the list below.
    • List of Non-deliverable Areas:
      1 Pulau Ular
      Admiralty West Prison
      Airport
      ALPS Checkpoint
      Amoy Quee Camp
      Ayer Rajah Camp
      Bedok Camp
      Bedok Reformative Training Cen
      Bukit Gobak Camp
      Bukit Panjang Camp
      Changi Airbase
      Changi Airport
      Changi Camp
      Changi Exhibition Centre (post code 498760)
      Changi Exhibition Centre (post code 498761)
      Changi Naval Base
      Changi Prison Complex Cluster
      Civil Defence Marine Command Brani Base
      Clementi Camp
      DB Schenker Megahub
      Defence Technology Tower A
      Defense Technology Tower B
      Dieppe Barracks
      Exel Supply Chain Hub
      Expeditors
      FedEx Station
      GLOUCHESTER CAMP
      Gombak Base
      Gombak Base HQ
      Guillemard Camp
      Hendon Camp
      Hillview Camp
      JALAN TECK WHYE CAMP
      Julong Shipyard
      Jurong Camp
      Jurong Island
      K-live Sentosa
      Kaki Bukit Prison School
      Keat Hong Camp I
      Keat Hong Camp II
      Khatib Camp
      Kranji Camp
      Kranji Camp II
      Kranji Camp III
      Lian Soon Amenity Centre
      Lim Chu Kang Camp I
      Lim Chu Kang Camp II
      Maju Camp
      Mandai Camp
      Military Camp
      MOWBRAY CAMP
      Murai Camp
      Nee Soon Camp
      NEE SOON CAMP 9 (SCDF)
      Need to a access pass
      Nippon Express Hi-Speed Logistics Centre
      Parliament House
      Pasir Laba Camp
      Paya Lebar Airbase
      Police Dog (K9) Unit
      Police Guard Post
      Power Grid
      PULAU BUKOM KECHIL
      PULAU BUSING
      Pulau Damar Laut
      PULAU PESEK
      PULAU SAKENG
      PULAU SAKRA
      PULAU SEBAROK
      Pulau Tekong Besar
      Pulau Tekong Kechil
      Pulau Ubin
      RIFLE RANGE CAMP
      SAFTI Military Institute
      Sandvik Building
      SCDF HOUGANG CAMP
      SCDF JALAN BAHAR CAMP
      SCDF PAYA LEBAR CAMP
      SCDF TELOK KURAU CAMP
      SDV Logistics
      Selarang Camp
      SELETAR AIRBASE
      Seletar Airport
      SELETAR CAMP
      Sembawang Airbase
      Sembawang Camp
      Sembawang Prison
      Senoko Incineration Plant
      Senoko Power Station
      Shell
      SIA Engine Test Centre
      Singapore Prisons Quarters
      Singapore Technology Marine
      Singpost PO Box
      Special Operation Command
      SPRINGLEAF CAMP
      Stagmont Camp
      Sungei Gedong Camp
      Tanah Merah Prison
      Tanglin Camp
      TANJONG BERLAYER CAMP
      Tanjung Gul Camp
      TENGAH AIRBASE
      Trent Engine Overhaul Complex
      Tuas Naval Base
      Tuas Power Station
      UPS Singapore
      Woodland Check Point